We absolutely love the sand box we purchased and such a great price for an item you can still find today in a big box store. I wanted to update my original review because this company really stepped up and made things right. I was initially bummed with an umbrella stand I purchased because the product inside the box looked very different from what was pictured on the packaging. After speaking with customer service, it seems likely that the item may have been swapped out and returned by a previous customer in the wrong box before arriving at their location, rather than the packaging being inaccurate. I’m happy to say their customer service was wonderful to work with. They quickly reached out and were understanding of the situation, and issued me a refund without any hassle. I truly appreciate a company that taked customers concerns seriously. I also want to give a shout-out to the employee who helped carry the umbrella stand out to my car. That small act of kindness didn’t go unnoticed and was greatly appreciated! While the product I received wasn’t what I expected, the way the team handled the situation completely changed my experience. Mistakes happen, and what matters most is how a business responds. Thank you for making things right and providing such great customer service!
